PerPay
PerPay Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PerPay has a 1.8 star rating from 209 customer reviews and consumers are mostly dissatisfied; only 8% would likely recommend.
Positive Feedback
Users note the service offers convenient access to items and generally good product selection and affordability for some purchases.
Negative Feedback / Risk Areas
- PerPay customer complaints frequently cite impossible-to-reach customer service and no live phone support.
- Customers report refund denials and persistent billing issues with paycheck withdrawals and refund requests.
- Many describe shipping delays, wrong or damaged items, and problems with returns or lost packages.
- Account verification, login errors, and setup for direct deposit often block access to funds and purchases.
Key Takeaways for Future Customers
- Expect limited phone support and rely on documented email/chat records when using PerPay reviews to research.
- Monitor payroll withdrawals and billing closely and request refunds immediately if charges look wrong.
- Consider alternatives if you need reliable customer service, returns, or timely shipping before subscribing or using auto-ship options.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PerPay has a 1.8 star rating from 209 customer reviews and consumers are mostly dissatisfied; only 8% would likely recommend.
Positive Feedback
Users note the service offers convenient access to items and generally good product selection and affordability for some purchases.
Negative Feedback / Risk Areas
- PerPay customer complaints frequently cite impossible-to-reach customer service and no live phone support.
- Customers report refund denials and persistent billing issues with paycheck withdrawals and refund requests.
- Many describe shipping delays, wrong or damaged items, and problems with returns or lost packages.
- Account verification, login errors, and setup for direct deposit often block access to funds and purchases.
Key Takeaways for Future Customers
- Expect limited phone support and rely on documented email/chat records when using PerPay reviews to research.
- Monitor payroll withdrawals and billing closely and request refunds immediately if charges look wrong.
- Consider alternatives if you need reliable customer service, returns, or timely shipping before subscribing or using auto-ship options.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stratford, Connecticut
Want to setup direct deposit
Want to set up direct deposit if possible and would like to know how to go ahead with processing it as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lubbock, Texas
Resolved: Order still haven’t been fixed!!
Company fixed the issue and I have been provided with full refund. Just credited my account back.
Just do not deal with Perpay.
They are not a good company to deal with no accommodation no sincerity anything. It was just like it was my problem and those were my kids Christmas gifts.
Order was shipped out to the incorrect address. I contacted them and wanted me to report the loss or stolen item.
I couldn't select the order to report it as lost or stolen.
A $1000 order for three pairs of UGG boots was shipped out, and another package was sent to the same address, which was the wrong one. I still haven't heard back from customer service yet, and money is still being taken out of my account weekly for this purchase.
- Help you get the things you need and you pay it back in increments
- Customer service sucks and it takes a week or more for someone to get back with you
Preferred solution: My kids order and an accommodation for the long process that still haven’t been resolved.
User's recommendation: Absolutely NOT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey have been reporting fraudulent information to the credit bureau for the past 5 years and I finally got photographic evidence to prove it and they still lie
Ive already explained it
Then explain how they were allegedly charging off my account while I paid it in full.
Then explain how my account, which is supposed to be closed and charged off, states specifically that my account is paid in full and I have an active $950 spending limit available. Then explain why they claim that once they report an account it stays there, yet the report of closure and charge off was made well after I paid the account in full, and you can see for yourselves the proof that they lied.
- Fraudulent credit reporting that they refuse to admit to despite photographic evidence proving them as liars they are like donald trump blatantly pretending factual documents arent real
Preferred solution: Tell the credit bureau that they knowingly commited fraud and have been lying these entire 5 years
User's recommendation: Stay far away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
I recently ordered some cookware through Perpay; what they sent me was used, old, and mismatched cookware. I have made many attempts to get in touch with Perpay, but they refuse to give me a refund for these items, and this is absolutely ridiculous and disgusting.
I wouldn't treat a dog like this. I have no idea why they've been so uncooperative.
- Bi weekly payments
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Don't use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest refund
They will not give you a chance to talk to an actual live agent just automated and tell you to go to the chat bot online
I received old unmatching items in my order. Customer service absolutely refused to refund me my money. I have no idea what happened in their factories and why they would send me these old and used items, clearly not brand new and then not matching as well.
- Pay bi weekly
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Don't buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Raeford, North Carolina
Phone I received that broken
Nothing happened. The app won't let me submit a return, and I can't get anyone to help. I can't even get a number to talk to.
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSetting up account
Ive been trying for a month to get my deposit account set up and it keeps getting rejected and there are NO live agents to talk to, and the information they gave me on how to set up the deposit account is totally wrong.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I've made a terrible mistake and I need y'all help I don't understand what happened I need help
Company fixed the issue and I have been provided with full refund. Read read read.
I'm new to Perpay. I was trying to place an order.
Perpay took my whole check instead of just the amount. A small portion was to go to Perpay and the rest to my checking account, and it all went to Perpay.
I tried to follow instructions, but I don't understand how to have my check deposited to my bank. Now I have no check, and there is no customer service love with Perpay.
- You cannot talk to anyone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
No help
I filed a claim form the day I received my iPad on Dec 29, 2025. I have yet to hear back.
When I received the item it was broken. I'm paying for something I can't use.
Madison, Mississippi
Canceled order that still took money out after i deactivated my account
I was going to purchase a PS5 console, and I was looking at the payment option. I put my employer ADP in and then decided not to go through with it, so I removed it from the cart, deleted it, and canceled the order.
I deactivated my account, and it still set up payments and took the 107 dollars out. I need my money back.
- Seems like a ok option
- No one ever responds or help resolve issue
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
I was trying to place an order for items being bought as gifts. While checking out, there is a page to enter the shipping address, but nowhere to enter the recipient's name.
I do not live at the same address, and the shipping label was going to have my name on it as the recipient. When I contacted customer support, they had no fix and just said that is how their system is and did not have an answer or was able to fix the problem.
- Cannot enter recipients name on shipping labels
Preferred solution: Fix your website to add the recipient's name on the shipping label on orders because customers buy gifts and not always for the customer themselves.
User's recommendation: Buy somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anna, Texas
Still haven’t received my order or a response with any update with my order
Nothing has changed; I still hadn't spoken to anyone about my order, and currently, they are still taking funds out of my account.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
My paycheck got sent to you and I didn’t do it would like a refund
My paycheck was sent to pre-pay for some reason when I didnt do it and I have bills to pay I live paycheck to paycheck and now I might lose everything I have because I have to wait 72 hours or more to figure out if theyre gonna send me my *** money or not Never use this site
Preferred solution: Full refund
User's recommendation: Not using this site again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anna, Texas
Still haven’t received my order or a response with any update with my order
My ticket was closed out without a resolution had to start a new one currently waiting on a response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Old account
Hello, I've been trying to reach out to you regarding my old account and get it taken care of so I can continue to purchase items, and no one has contacted me.
Preferred solution: I would like to get reinstated
Duluth, Minnesota
Order was approved then unapproved.
There is no one to even talk to about it. I have an $850 limit and cant shop! Horrible customer service!
User's recommendation: Don’t do it’
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Why did you post a complaint on November 16 about eventually being denied $250 from Klover if you actively have $950 at Per Pay? Why try Klover if you have almost 4 times that amount here?
You’re broke
It is in no way subjective or an opinion it is documented facts
What you posted shows no payments made summer months of 2021.
Yeah stupid that is not relevant because o haven't disputed that i am disputing the fraudulent report made in December after my account was paid in full and if you were paying any attention you would see that they never reported to the credit bureau until December 2021 after the account was paid in full and I am disputing the fraudulent report that me account was closed while I was actively making payments and the fraudulent claim that account was charged off while I a as actively making payments and of my account was closed and charged off I wouldn't show the notification that o paid in full and have an available credit limit of $950 nor would they be contacting me to advise me that are going to start charging me $5 monthly for my active membership. You seem to feel the need to demean people while ignoring the facts presented to you. Just stop and get your own life.
That is irrelevant and not what is being disputed look again and try using your comprehension skills.