Skip to content
  • Login
PerPay

PerPay

perpay.com
What is your customer experience with PerPay?

PerPay Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • PerPay has 1.8 star rating based on 203 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend PerPay to a friend or colleague.

  • Rating Distribution
  • Pros: Convenient, Good items, Good stuff to buy.
    Cons: Customer service, Cannot speak to a live agent by calling, Customer service and shipping times.

View full overview ›

Media from reviews

PerPay - Verification of my identity
PerPay - Cancel account and direct depositPerPay - Cancel account and direct deposit - Image 2PerPay - Going back on what they said about paymentPerPay - Going back on what they said about payment - Image 2PerPay - I need my moneyPerPay - I need my money - Image 2
View all media ›
Show reviews that mention
account order direct deposit money number deposit payment service customer customer service
Filter review
Sort by
Anonymous
map-marker San Diego, California

Not letting purchases while on LOA but still collecting payments from debit card saying no purchases can be made off of debit card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Im currently on maternity leave and wanted to purchase a vacuum and was told I couldnt because I dont have direct deposit coming in yet they are taking payment for part orders from my debit card.

View full review

User's recommendation: If your on LOA you can’t use your account at all but they will still collect funds

Molly F Uhz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Going back on what they said about payment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
PerPay - Going back on what they said about payment
PerPay - Going back on what they said about payment - Image 2
Updated by user Feb 12, 2025

Perpay has been terrible to work with simply based off of their customer service. It takes forever to get a hold of someone and even then, they dont read what you say.

They say garbage until you point out you provided information proving what they stated was wrong.

They said i am enrolled in a program to not be reported to credit companies but i have gotten 3 notifications this week.They lie and will not honor the 90 days they "offered" me. I have not less than the promised days of being reported and they do not care.

Original review Feb 11, 2025

They told me they would honor 90 days for paused payment on 1/22/25. As of yesterday, 2/9/25, I have received collections notices again even though they said 90 days.

No one is reaching out and I can't reach them.

I have emails that state I have 90 days to pay due to medical issues and not being able to work. They have started sending daily texts and emails now even though I have 90 days.

View full review
Pros:
  • Nice items
Cons:
  • Goes back on word
  • Customer service
  • Slow communication

Preferred solution: Price reduction

User's recommendation: Don’t get sick and expect them to help. This is a terrible company. Don’t become a customer.

Resolved
Jimmy D Vsq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jackson, Tennessee

Resolved: I need my money

PerPay - I need my money
PerPay - I need my money - Image 2
Updated by user Feb 23, 2025

Company fixed the issue and I have been provided with apology. They ain't put my got dame money back in my choke account I need it for bills

Original review Feb 08, 2025

I didn't tell them to get money out of my account. That was my rent money.

I really need it. Please help me.

View full review

User's recommendation: Bad

Dadof4

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Iuka, Mississippi

First product was okay but just overcharged for it basically I feel like $470 go to try to get the money back they send me a tablet that doesn't work but for like 2 weeks still having problems with th

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
PerPay - First product was okay but just overcharged for it basically I feel like $470 go...
PerPay - First product was okay but just overcharged for it basically I feel... - Image 2
Contains 1 confidential file for company representatives

So I bought a high dollar golf driver from them which I got overcharged for anyway 400 something dollars turns around I want my money back accidentally ordered a tablet by asking please don't send the tablet give me the money instead well they send the tablet it works for two and a half weeks then stops working I'm still trying to get my money back right now and its been bout a month ago when I started trying to get the overpayment money back

View full review

User's recommendation: Heck NOO!!!

Andrea E Yse

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No number to call

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
PerPay - No number to call
Contains 1 confidential file for company representatives

For a week, I've emailed and also initiated a live chat, but I've received no real answers, just automated responses. Emails say, 'Happy to help,' when no help was provided.

They stated the issue was resolved when, in fact, it wasn't. It seems like a work-from-home, no-phone type of job. That's fine; I'm not knocking that, but six or seven people not resolving or even attempting to is ridiculous! They just send an automated response.

I've seen people be active in the chat and not even respond for over an hour.

Then, when I email them, they respond, 'Happy to help, please enter the chat. I can help you better!' It's B.S.

View full review

Preferred solution: Apology

User's recommendation: Don’t do business with them

Maurice G Kpe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My money

PerPay - My money
Contains 1 confidential file for company representatives

Took my money without my consent and paid the whole balance off. That's a rip off, so I want my life back and please contact me at your convenience.

I'm on Pacific Time and your date was wrong. It was a whole day ahead. I need help.

I need my money back ASAP. I have bills to pay.

View full review
Loss:
$628

Preferred solution: Full refund

User's recommendation: Watch out be cautious!!!

Preston W Igm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Address change for ups

PerPay - Address change for ups
Contains 1 confidential file for company representatives

To reach out to UPS to update my correct address, which is 629 Van Buren Street St W, Battle Creek, MI 49037.

View full review
Pros:
  • Good items
Cons:
  • Bad customer service experience

Preferred solution: For prepay to call UPS to update my address 629 Van Buren St W Battle Creek,MI 49037

Shaqueithia S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Natchitoches, Louisiana

Cancel account and direct deposit

PerPay - Cancel account and direct deposit
PerPay - Cancel account and direct deposit - Image 2

Cancel item and never receive the item and they still taking the money out my check I need my money refunded back to my account

View full review
Loss:
$262

Preferred solution: Full refund

Resolved
Sabrina W Ibz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Over draft to my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
PerPay - Over draft to my account
Updated by user Nov 28, 2024

Company fixed the issue and I have been provided with settlement agreement.

Original review Nov 28, 2024

Over draft too much money out my account and giving me the run around abount my funds this is a disgrace

View full review
Loss:
$133576
Pros:
  • Get you thinking you will have a good deal but dont
Cons:
  • Take from u more than you agree on

Preferred solution: Full refund

User's recommendation: No i would not refer anyone

Andrew B Hmp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I changed my shipping address but it was not changed by Perpay before the shipment was sent out

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I changed my shipping address but it was not changed by Perpay before the shipment was...

I sent in a request to change my shipping address two weeks before my shipment was paid for. You failed to change my address and now it is being shipped to the wrong address in a state that I don't live in anymore.

You need to resolve this now.

I am very upset that I have $711 worth of product going to a house that I don't live at because you failed to change my shipping address. If this is not changed immediately, I will never go through Per Pay again.

View full review
Pros:
  • Easily accessed products
Cons:
  • No help from customer service

Preferred solution: I would like to get my products shipped to the correct address that is on my PerPay account. The address it is being shipped to doesn’t match the address on my profile

User's recommendation: Use a different site. These guys take forever to reach out to you when you have a problem, even then the problem is not fixed. I changed my shipping address and Perpay didn’t update. Now 800$ worth of things is being sent to a place I no longer live

Maykel A Idx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
PerPay - Money
Contains 1 confidential file for company representatives

Equivocadamente, deposité por error mi cheque del trabajo. Quería ver cómo puedo recuperar todo mi dinero.

View full review
Loss:
$877

Preferred solution: Full refund

Sarahy Hrv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pensacola, Florida

My SSN number

PerPay - My SSN number

When try to log on it says invalid value d credentialmm I'll. Some of the customers should talk tollklk

View full review
Lovena Zxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Daphne, Alabama

My order hasn't arrived

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
PerPay - My order hasn't arrived

I'm looking for an order that was placed on the 30th of November. It has yet to arrive at my address.

View full review
Ernesto R Yht

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lagos, Lagos

I haven’t get my items

PerPay - I haven’t get my items
Contains 1 confidential file for company representatives

I have order 2 items and I havent receive it yet Im sending pictures with tracking number and items ordered please let me know when this arrive is already 3er week and I havent get the items please tell me what should I do at my end

View full review
Pros:
  • Good items
Cons:
  • No live support

Preferred solution: Deliver product or service ordered

Tawona J

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Verify identity social don’t match so I can get my order

PerPay - Verify identity social don’t match so I can get my order
Contains 1 confidential file for company representatives

The SSN we have on file is invalid. Please contact hello@***.com to resolve. So, I need to verify myself.

View full review
osiris R Ocz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

To please open the order to sending the order

PerPay - To please open the order to sending the order

Yes, I made the order for an Apple Watch 10, but they asked me for my SSA verification. I provided everything they asked for but am still waiting for my order.

I have $800 approved but I can't use it. Despite asking me for everything, they still haven't sent my order. Please don't play with me anymore.

Mamadou Barry in the company is fooling people, not me. I don't have time for your tricks.

View full review

User's recommendation: To be honest with the customer to don’t play with may may be more specific and honest Mamadou responded soon o fogger

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article