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PerPay

PerPay

perpay.com
What is your customer experience with PerPay?

PerPay Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • PerPay has 1.8 star rating based on 209 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend PerPay to a friend or colleague.

  • Rating Distribution
  • Pros: Convenient, Good items, Good stuff to buy.
    Cons: Customer service, Cannot speak to a live agent by calling, Customer service and shipping times.

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Media from reviews

PerPay - I wanna return my last order
PerPay - Verification of my identityPerPay - Cancel account and direct depositPerPay - Cancel account and direct deposit - Image 2PerPay - Going back on what they said about paymentPerPay - Going back on what they said about payment - Image 2PerPay - I need my money
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Amillia Qjk
map-marker Glendale, Arizona

Reinstatement of account

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Situation is not that serious I'm just trying to get my account reactivated.My deposit landed. Not trying to cause no problems for anybody just excited to be part of per pay and get my order started just want to get a faster answer and results to continue with my orders.

Thank you

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User's recommendation: Everything is ok

Cynthia F Zlz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I wanna return my last order

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PerPay - I wanna return my last order

I'm not moving into the house anymore, and I don't need it. The product has never been opened, and I would love to return it back to Best Buy because that's who delivered it.

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Preferred solution: Full refund

Molly F Uhz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Going back on what they said about payment

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PerPay - Going back on what they said about payment
PerPay - Going back on what they said about payment - Image 2
Updated by user Feb 12, 2025

Perpay has been terrible to work with simply based off of their customer service. It takes forever to get a hold of someone and even then, they dont read what you say.

They say garbage until you point out you provided information proving what they stated was wrong.

They said i am enrolled in a program to not be reported to credit companies but i have gotten 3 notifications this week.They lie and will not honor the 90 days they "offered" me. I have not less than the promised days of being reported and they do not care.

Original review Feb 11, 2025

They told me they would honor 90 days for paused payment on 1/22/25. As of yesterday, 2/9/25, I have received collections notices again even though they said 90 days.

No one is reaching out and I can't reach them.

I have emails that state I have 90 days to pay due to medical issues and not being able to work. They have started sending daily texts and emails now even though I have 90 days.

View full review
Pros:
  • Nice items
Cons:
  • Professionalism
  • Customer service
  • Goes back on word

Preferred solution: Price reduction

User's recommendation: Don’t get sick and expect them to help. This is a terrible company. Don’t become a customer.

Resolved
Jimmy D Vsq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jackson, Tennessee

Resolved: I need my money

PerPay - I need my money
PerPay - I need my money - Image 2
Updated by user Feb 23, 2025

Company fixed the issue and I have been provided with apology. They ain't put my got dame money back in my choke account I need it for bills

Original review Feb 08, 2025

I didn't tell them to get money out of my account. That was my rent money.

I really need it. Please help me.

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User's recommendation: Bad

Dadof4

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Iuka, Mississippi

First product was okay but just overcharged for it basically I feel like $470 go to try to get the money back they send me a tablet that doesn't work but for like 2 weeks still having problems with th

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PerPay - First product was okay but just overcharged for it basically I feel like $470 go...
PerPay - First product was okay but just overcharged for it basically I feel... - Image 2
Contains 1 confidential file for company representatives

So I bought a high dollar golf driver from them which I got overcharged for anyway 400 something dollars turns around I want my money back accidentally ordered a tablet by asking please don't send the tablet give me the money instead well they send the tablet it works for two and a half weeks then stops working I'm still trying to get my money back right now and its been bout a month ago when I started trying to get the overpayment money back

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User's recommendation: Heck NOO!!!

Andrea E Yse

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No number to call

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PerPay - No number to call
Contains 1 confidential file for company representatives

For a week, I've emailed and also initiated a live chat, but I've received no real answers, just automated responses. Emails say, 'Happy to help,' when no help was provided.

They stated the issue was resolved when, in fact, it wasn't. It seems like a work-from-home, no-phone type of job. That's fine; I'm not knocking that, but six or seven people not resolving or even attempting to is ridiculous! They just send an automated response.

I've seen people be active in the chat and not even respond for over an hour.

Then, when I email them, they respond, 'Happy to help, please enter the chat. I can help you better!' It's B.S.

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Preferred solution: Apology

User's recommendation: Don’t do business with them

Maurice G Kpe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My money

PerPay - My money
Contains 1 confidential file for company representatives

Took my money without my consent and paid the whole balance off. That's a rip off, so I want my life back and please contact me at your convenience.

I'm on Pacific Time and your date was wrong. It was a whole day ahead. I need help.

I need my money back ASAP. I have bills to pay.

View full review
Loss:
$628

Preferred solution: Full refund

User's recommendation: Watch out be cautious!!!

Stevens Vmg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

Verification of my identity

PerPay - Verification of my identity

My account says I need to verify my identity and asks for my SSN number. After entering it, it says I tried too many times. I contacted customer support.

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Preston W Igm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Address change for ups

PerPay - Address change for ups
Contains 1 confidential file for company representatives

To reach out to UPS to update my correct address, which is 629 Van Buren Street St W, Battle Creek, MI 49037.

View full review
Pros:
  • Good items
Cons:
  • Bad customer service experience

Preferred solution: For prepay to call UPS to update my address 629 Van Buren St W Battle Creek,MI 49037

Shaqueithia S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Natchitoches, Louisiana

Cancel account and direct deposit

PerPay - Cancel account and direct deposit
PerPay - Cancel account and direct deposit - Image 2

Cancel item and never receive the item and they still taking the money out my check I need my money refunded back to my account

View full review
Loss:
$262

Preferred solution: Full refund

Resolved
Sabrina W Ibz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Over draft to my account

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PerPay - Over draft to my account
Updated by user Nov 28, 2024

Company fixed the issue and I have been provided with settlement agreement.

Original review Nov 28, 2024

Over draft too much money out my account and giving me the run around abount my funds this is a disgrace

View full review
Loss:
$133576
Pros:
  • Get you thinking you will have a good deal but dont
Cons:
  • Take from u more than you agree on

Preferred solution: Full refund

User's recommendation: No i would not refer anyone

Andrew B Hmp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I changed my shipping address but it was not changed by Perpay before the shipment was sent out

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I changed my shipping address but it was not changed by Perpay before the shipment was...

I sent in a request to change my shipping address two weeks before my shipment was paid for. You failed to change my address and now it is being shipped to the wrong address in a state that I don't live in anymore.

You need to resolve this now.

I am very upset that I have $711 worth of product going to a house that I don't live at because you failed to change my shipping address. If this is not changed immediately, I will never go through Per Pay again.

View full review
Pros:
  • Easily accessed products
Cons:
  • No help from customer service

Preferred solution: I would like to get my products shipped to the correct address that is on my PerPay account. The address it is being shipped to doesn’t match the address on my profile

User's recommendation: Use a different site. These guys take forever to reach out to you when you have a problem, even then the problem is not fixed. I changed my shipping address and Perpay didn’t update. Now 800$ worth of things is being sent to a place I no longer live

Caro Mtz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Savannah, Georgia

Auto pay has not stopped for a paid item.

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I received confirmation my item was paid off but, I am still being charged. Xxxxxxxxxxxx xxxxx xxxxx

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Maykel A Idx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money

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PerPay - Money
Contains 1 confidential file for company representatives

Equivocadamente, deposité por error mi cheque del trabajo. Quería ver cómo puedo recuperar todo mi dinero.

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Loss:
$877

Preferred solution: Full refund

Sarahy Hrv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pensacola, Florida

My SSN number

PerPay - My SSN number

When try to log on it says invalid value d credentialmm I'll. Some of the customers should talk tollklk

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Lovena Zxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Daphne, Alabama

My order hasn't arrived

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PerPay - My order hasn't arrived

I'm looking for an order that was placed on the 30th of November. It has yet to arrive at my address.

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