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Contact PerPay Customer Service

PerPay Phone Numbers and Emails

Customer Service Number:

  • (215) 398-1284
Call customer service
Send Message

Customer Service:

  • (215) 834-4200

PerPay Emails:

Business Customer Service
Partnership
Customer Service
Media
Is this your business?

How to Contact PerPay Customer Service?

Most Popular Number:

(215) 398-1284
Total calls: 3 470 Issues resolved: 35 Last call: Feb 10, 2025
author avatar
PissedConsumer Reporter

Perpay's customer service can answer queries at 1-215-398-1284 for general concerns. The company’s service number 1-215-834-4200 is for specific customer service needs. Directly call the numbers above regarding questions about their products or services or seek assistance with an existing account. Perpay customer support numbers provide direct access to their customer support team. When calling, it's advisable to have any relevant account information ready to expedite the assistance process.

The company doesn't offer Perpay customer service live chat support. To contact customer support, call them at different phone numbers or visit their website. On their site, navigate to the "Contact" section, find additional options, such as email addresses for specific inquiries. Before reaching out, consider checking their Frequently Asked Questions (FAQ) section, as it might contain helpful information that addresses common queries and concerns.

Use the Perpay customer service email to ask for general customer service help at hello@perpay.com. If you have business-related inquiries, including partnerships, the email address is partners@perpay.com. When composing your email, provide clear and concise details regarding your question or concern and any relevant account information. This will assist their support team in addressing your issue promptly.

PerPay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • PerPay Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call PerPay is 2153981284. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 11% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 21 seconds.

  • Be prepared for the call as PerPay may ask you for the following information to identify you as a customer: address or zip code, first and last name or social security number.

View full overview ›
PissedConsumer Club

Contact Information

PerPay Website:

PerPay Help Center:

Corporate Office Address:

Perpay Inc.
2400 Market St., Ste 300
Philadelphia, Pennsylvania 19103-3033
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm

More contact details

PerPay Customer Service Reviews

1.7 / 5
Poor
Kerah Fkt
Physical credit card
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I needed to talk to a person instead automated prompt me to leave messages. So I can't recommend this kind of machine to person service

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Valecia S
Account
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I think it's a shame that you can't talk to anyone about your account to see if they can even help with the issue. It would be nice if I could speak to customer service to help me with my issue.

Everyone doesn't know how to get on the computer and do what you all are asking for us to do.

I need help because I really want my account. Thanks.

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Tanika M Ckv
Customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I need to speak to a live person how do I talk to a live person regarding how prepay wok can someone please call me at 862-588-****

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Kirsti Jny
Needs better costumer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Was to much need to be able to contact a human an not even in chat I tried an u can't even get the live chat to work frustrated

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How Good is PerPay's Customer Service?

LaTasha J Yst
LaTasha J Yst
Feels Satisfied | Dec 14, 2024

The response thru email was fast but I actually wanted to speak with someone verbally and the information given to contact verbally wasn't an option.. But overall I did get quite and adequate response thru email

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Rudy Law
Rudy Law
Feels Disappointed | Nov 02, 2024

i have not got any experience..i have not talked to anyone about my concern..please..i need to speak to someone

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Jamey B Lck
Jamey B Lck
Feels Disappointed | Oct 22, 2024

I still haven't received anything from them on how to get into my account plz help me its been 2 days sense I've reached out why it taking so Long .

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Ogechi Uyw
Ogechi Uyw
Feels Disappointed | Oct 01, 2024

I ordered 2 things at the same time one has come in but the other has not idk how to find out where it is if it has been shipped or anything there is no tracking # or anything I just wanna know where the TV is

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Jo H Tos
Jo H Tos
Feels Disappointed | Sep 24, 2024

No one has contacted me after a week of me sending them emails

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Eastin Wij
Eastin Wij
Feels Disappointed | Sep 10, 2024

I am not able to get to my accont

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Summary of PerPay Customer Service Calls

4.4K TOTAL
CALLS
00:17 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PerPay?

Account Question:

  • “Account inactive”
  • “Account update”
  • “Reset my profile”

Request for Information Question:

  • “How to set up my direct deposit”
  • “About a order”
  • “Looking for my order”

Payments and Charges Question:

  • “Credits with held”
  • “Physical credit card”
  • “Direct deposit”

Shipping and Delivery Question:

  • “Package was canceled due to negligence of FedEx”
  • “Didn't get my deposit”
  • “Haven't received my card”

Product/ Service Question:

  • “Withdrawal”
  • “Not sending my order after receiving funds”
  • “Leaking ice maker”

Return/ Replace Question:

  • “Return”
  • “Change payment method”
  • “Need to change email”

Activation/ Cancellation Question:

  • “To cancel order”
  • “To cancel my order”
  • “Want to cancel my prepaid credit card”

Cards Question:

  • “I don’t have a card”
  • “My card”
  • “Mydebtcardbyfedexokay”

Employment Question:

  • “My entire paycheck was deposited into Perpay”
  • “To get my paycheck”
  • “Unresolved payroll allotment payments”

Refund Question:

  • “Money back”
  • “Refund”
  • “Refund of cancelled orders”

Staff Question:

  • “Customer service”
  • “Customer service is stupid”
  • “Customer service help”

Website/ Application Question:

  • “When I submitted my application, I was told that my Social Security number is invalid.”
  • “On my application I was told my Social security number was invalid”
  • “Application”

Other Question:

  • “I Need My Money”
  • “Didn’t receive order”
  • “Can't complete order”

Compare PerPay Customer Service To

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